They quoted me and then matched a competitor's quote even though my car was dead and stuck at their shop. They had no reason to believe I could take my car to another shop, so matching a competitor's price was above and beyond. They communicated via text and provided updates when anything was done on my car. I appreciated being able to see all of the information in a timely fashion. After I picked my car up, they called me to come back because one of the technicians forgot to do something. I appreciated this because it's way better to be safe than sorry. They easily could have tried to cover up a mistake, but they took care of it before it was a problem. Lastly, they didn't try to upsell me on repairs that I didn't ask for. Great experience!