I had a brake lined replaced by their vw mechanic. The new brake line ended up being bad so I brought my car back in. Shaun, the manager, immediately brought my car in to have it looked at, they decided that it was indeed a faulty hose and ordered a new one. The owner personally gave me a ride home and apologized for my inconvenience. They replaced the brake line again and dropped my car off at my house so I wouldn't be inconvenienced again. All of that at no additional charge. This was my first experience with this honest one. It was great service. I definitely found my new mechanic. Any place can have a bad part sent to them, this place went above and beyond to fix a problem that wasn't their fault. Thanks again to Shaun for his helpfulness, courtesy and professionalism.